Lean Data Center: A Telco Experience

Service Providers are complex organizations with several departments like IT, Service Support and Innovation. Andrea shared lessons from several Lean cases within Telecom Italia, the Italian leading Telco Service Provider. The experiences regard the Lean Data Center initiative and improvement of the Product Service Delivery and Service Assurance Processes. Andrea presented the approach he used and how he notably tailored Lean tools to a data center environment, the impact on people and the results he obtained. Specific issues of service environments were highlighted such...

Lean at support functions: from steering...

We hear a lot about optimizing (horizontal) value stream. However, the horizontal flow is quite determined by the efficiency of (vertical) support functions like HR, Finance, Quality, Purchasing, Staffing, etc. We decided to not accept it as given constraint and dig into it by triggering Lean@SupportFunctions initiative. We aim to improve the integration of the internal flow into the value stream and make the internal support functions value driven and business aware. In this presentation we share the results and experiences of applying the same Lean approach to the...

Tomáš Tureček, Tieto

Tomáš has been working in IT industry for more than 15 years in various roles from development to management. He works as Lean and Agile coach in Tieto Corporation. He has more than 6 years of experience from coaching and mentoring of tens of deliveries in distributed environment. Tomáš earned his PhD degree at VŠB Technical University of Ostrava in 2010 where he has been giving lectures from Software development area for more than 9 years. Among others he contributes to IT communities, writes blogs, organizes soft skills workshops and speaks at prestigious...

Martin Chmelar, Tieto

For the last six years, Martin has been working as a Lean and Agile coach, mentor and consultant in Tieto, which is an IT company with 18 000 employees distributed over the world. He lives with Tieto teams and helps them and their customers achieve their goals, deliver more value, solve problems and improve efficiency, productivity and quality via adoption of Lean & Agile principles, practices and tools. Typical activities are coaching, facilitating Kaizen workshops and root cause analysis, training, problem solving and practice adoption. And, of course, encouraging...