Sandrine Olivencia

Sandrine Olivencia is a lean IT coach specializing in improving the performance of IT organizations. She has coached dozens of teams (software and operations) in using the Obeya method to deliver high quality products in time and budget, in both co-located and distributed contexts. She also coaches managers and CIOs in using Obeya to manage their whole department, and develop collaboration and customer-focused teams. Sandrine has been teaching and practicing the obeya project management method for 6 years. She has been teaching obeya at Centrale Marseille, ESIEE and...

Transforming ICT Service Delivery throug...

The success of any ICT Service Delivery project hinges on how fast we can identify the problems, drill down to the root causes and continuously work towards improving upon them. The transformation story of a large ICT project at Ericsson is a classic example of one such successful engagement. It is a case study on how Lean Thinking can trigger a completely different mindset thereby bringing in a change in attitude and culture. This Application Development & Maintenance project was technically challenging and required 32 different skills across 9 functional areas from...

Service Desk – VOC: the heart of Lean in...

OobeyaIT – APTiTUDE at the Service Desk How did a Service Desk help lead the change of culture and improvement within a financial services organisation? The problem: IT management had changed from a service to project culture so CREATE side did not talk to the run side until to late. So the Service Desk was repeatedly solving things, performing unneeded tasks, had poor KPIs and tools, and higher costs. One year later and we were the Face-of-IT with measurable days saved in tasks, 80% satisfaction improvement, accelerated request fulfilment, happier staff and gave more...

Takashi Tanaka, Dassault Systemes

While working for Toyota Engineering Co., Takashi Tanaka implemented many TMS (Toyota Management System) tools at various industries, not only automobile but also airplane, mobile phone, fashion, design studio, chemical and medicine. When he worked with Boeing Company, Takashi noticed the need for digital Oobeya for global product development. Since he joined Dassault System, he has been developing not only Digital Oobeya, but also digital formatted Cost planning and Quality into process for embedded software development. Lean cost planning by Takashi Tanaka at the...

Jeromy Markwort, Pacific Northwest Natio...

Jeromy Markwort has been working in IT for close to 15 years and is currently leading Pacific Northwest National Laboratory’s Lean IT initiative. He has a degree in Industrial Technology from Cal Poly SLO and has enjoyed getting back to process improvement and leveraging his manufacturing background to improve processes in IT.