Sudip Pal, Ericsson India Global Service...

Today industries are going through rapid and disruptive changes across the world. IT Companies that had been providing software & application services through traditional IT development model are increasingly turning to more innovative development practices to help them meet changing customer demands. Current ways of working result in repetitive manual tasks with avoidable waste of time and effort thereby causing lower C-Sat, low efficiency, less competitiveness and financial drainage. With services evolving faster each year and growing customer demands, mastering the...

Antoine Contal, Google

Google’s secrets for removing waste from the World Biography: Antoine’s lifelong mission is to delight customers and end users. He honed this skill through diverse experiences, ranging from startup software engineer to digital product manager. As a Lean Coach, he helped IT departments and IT vendors to empower their teams and create more value. As a Google Solutions Engineer, he explores and shares technological innovations for Google’s largest customers. Google's secrets for removing waste from the world by Antoine Contal from Institut Lean...

David Bogaerts, ING Bank

The ING Bank case study: In 2010 we started working Agile in our Internet Banking department (28 teams & 220 employees) and created nice results. It felt however as if we kept banging our heads against big issues all the time. Introducing technical improvements only helped to solve part of our issues, however we never seemed to get away from trouble shooting. Slowly we started to realize that if we wanted to make real progress, we had to deal with the real root cause: us as a management team. Organize ourselves as management and have the discipline of not disturbing...

Mike Orzen, Mike Orzen & Associates...

Mike will run a pre-conference masterclass: “Building Your Lean IT Roadmap” on 13 March and present “Lean IT, DevOps & Agile – Learnings from Nationwide” Six years ago, Nationwide (an insurance and financial services company with US$26 billion in annual revenues) embarked on building industry leading software engineering capabilities. Their lean journey has enabled and engaged their 9,000+ person IT organization to deliver great solutions to customers and partners with ever-increasing levels of quality. In this session, we’ll explore the...

Pierre Masai, Toyota Motor Europe

Hoshin Kanri literally means “Compass Management”. Its main purpose is to agree the direction at each level of the company in a way that leaves both latitude to operational units – IT included – to formulate their own plans, and to align them horizontally and vertically from the top company direction to the employees and back (“catchball process”). Pierre Masai will share insights and explain concretely how this process works at Toyota, including at the IT function he leads, but also the experiment he conducted to support the Hoshin process of any organization...