David Bogaerts, ING Bank

The ING Bank case study: In 2010 we started working Agile in our Internet Banking department (28 teams & 220 employees) and created nice results. It felt however as if we kept banging our heads against big issues all the time. Introducing technical improvements only helped to solve part of our issues, however we never seemed to get away from trouble shooting. Slowly we started to realize that if we wanted to make real progress, we had to deal with the real root cause: us as a management team. Organize ourselves as management and have the discipline of not disturbing...

Jael Schuyer, ING Bank

Jael is a Lean IT Master Black Belt (Senior Lean Coach) and Agile coach working for ING Bank in the Netherlands. At the moment Jael is working with David Bogaerts (co-presenter) on the Lean Agile enterprise transition in IT Domestic Banking of ING. Jael has worked as a Lean Coach since September 2005 and executed many Lean waves in ‘banking office’ and IT development. Before working as a Lean Coach, Jael was a Team Manager for ING. During this period she was introduced to Lean Management and experienced Lean from ‘the other side’. See the session about Combining...