Laurent Bossavit
Sometimes it feels like a fact of life, like death and taxes, that software developers are ever cursed to write code full of bugs, then take them out one by one, with the patient assistance of testers (also known as “quality assurance”). At times we could believe that programming is special, that the Lean ideal of “right first time” cannot apply there, and developers and testers are doomed to the current uneasy (and sometimes adversarial) relationship. Here is a real story, not a fairy tale, to shine a hopeful light for those walking the Lean path...
Bernard Notarianni, Umolelo
This is the true story of a software creation team who wanted to double its productivity. See how a PDCA-like approach led them to implement the Dojo and Mob programming practices, what did work and what needed to be improved. Bernard show how the practices relate to the TWI concepts described in “Toyota Talent” and how this leads to a “Training Within Software” practice, adapted to highly creative activities performed by software creators. This session should generate new ideas for agile teams who want to improve their skills and efficiency through a standardized...
Arthur van Wylick, EDSN
On the Dutch energy market, EDSN manages the data of approximately 14 million gas and electricity customers. Discover how their Lean program provided a major transformation between grid operators, commercial parties and shipping parties in redesigning their metering data processes. Arthur, director of EDSN, shared the absolute highs and some deep lows from the Lean journey that so far has produced the following results: a reduction of handling time of incidents of 65%, improved client satisfaction by 13% and employee satisfaction by 16%. Biography Arthur van Wylick is...
Angela Crone, Bombardier
Since 2010, Bombardier Aerospace IT department in Belfast has been learning about and applying Lean IT principles and tools to improve the value we deliver to our customers. In this session, Angela covered the main elements of this initiative including the application of Kanban and Oobeya to their processes and management approaches. She shared their approach and lessons learnt with the hope it may benefit those beginning their lean implementation. Biography Angela has worked in IT for 26 years most recently as an Application manager responsible for 20 people supporting...