At the Lean IT Summit 2014, we talked about how we were moving away from a firefighting organisation towards a stable organisation with a consistency of purpose. We finally realised that we, the so-called leaders of our organisation were the root cause of the problem. This year we are back to talk about the next step in our journey and how we closed another inconvenient leadership gap: how to involve everyone in continuous improvement and unlock the improvement talent and power of all our people. How to help our people to keep daily focus on the most important goals and challenges we know we must overcome in order to create the best banking experience for our customers.
And, of course, we will share some of our lean screw ups we made along the way.
David Bogaerts is a Lean & Agile coach within ING since 2007. When ING started its Lean IT & Agile transformation 7 years ago, David was asked to join in. From this moment on he has worked together with senior management to shape ING’s transition, which started small but ambitious and has spread over the entire ING organisation. Currently he is working for CIO NL / OmniChannel. Together with 400+ engineers, their leads and 3 other Lean Coaches, David continues to pursuit the OmniChannel dream of building a Learning Lean Organization and creating the best OmniChannel experience for ING’s customers. He will co-present with Leendert Kalfsbeek.