Biography: Marie-Pia Ignace is highly experienced in managing large operations in the service industry. She started her career as a station master at the French railway company. Twelve years later, she was in charge of a business unit at Atos Origin, managing 2,800 persons distributed over 8 call centers. She launched one of the first French online banks. Subsequently, she built and deployed the first Lean program at BNP Paribas. Since then, she has conceived and deployed Lean management programs for other major European companies, engaging more than 4,000 people in IT, Back Office and other services. Marie-Pia is the co-founder and President of Institut Lean France and CEO of Operae Partners. She also teaches lean at ParisTech Telecom university in Paris.
She co-authored the first book in French about the practice of Lean management in IT: “La pratique du lean management dans l’IT“.
You may watch her closing keynote from the Lean IT Summit 2015 here.